Complaints procedure 

If you are unhappy or something has happened as a direct result of visiting us please do in the first instance phone, email or pop in to talk to us. We try to be empathetic and listen to what is causing you to be unhappy. We try our best to make sure all aspects of your care and attention go really well, but if something hasn’t then it is important that you tell us. We want to learn and make our service better. If we can rectify the issue we will as soon as possible. If you don’t feel comfortable talking face to face we can speak on the phone if it’s easier. 

Please phone or email us and then Dr Sethu or the relevant person that it concerns can either call you back at a suitable time for yourself, or arrange a meeting at the clinic to address your concerns. In most instances any concerns can be discussed and an amicable resolution can be come to.

If we have talked and you still aren’t happy then you can write a formal complaint addressed to 

The manager , Quintidental dental clinic, 233 Sandycombe Road, kew Richmond , tw92ew. 

We will acknowledge that we have received your (the patient’s)complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances that led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.  After we have investigated the complaint we will contact you and let you know the findings of the investigation and what we are going to do about it.  We keep  comprehensive reports/ details of any complaint received.

GDC contact details - Tel. 020 7167 6000.

https://www.gdc-uk.org/raising-concerns